Terms and Conditions

Terms & Conditions

These terms and conditions apply to your use and access of the VIGORIE online store and purchases made through it. By browsing this website or placing an order, you agree to be bound by these terms.

1. Brand & Business Information

VIGORIE is an online fine ceramic tableware and drinkware brand, focusing on creating products that combine functionality, comfort, and aesthetic appeal.

The VIGORIE online store is operated by:

Brand Name: VIGORIE

Official Website: vigorie.com

Legal Entity: Sichuan Muhui Guangyue Technology Co., Ltd.

Unified Social Credit Code: 91510100MAEA2QBU95

Registered Address: Room 3021, 30th Floor, Building 20, No. 1201, Section 2, Lushan Avenue, Wan'an Street, Tianfu New Area, Chengdu, China (Sichuan) Pilot Free Trade Zone (Self-numbered 687)

Customer Support Email: service@vigorie.com

vigorie.com is owned and operated by Sichuan Muhui Guangyue Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

2. Product Availability & Information

VIGORIE is committed to providing accurate product information, exquisite high-definition images, and clear specifications for ceramic tableware and drinkware. However, due to differences in shooting equipment, screen display settings, or hand-fired craftsmanship, actual colors and details may slightly differ from the website display.

3. Pricing & Promotions

All prices are subject to the currency displayed at checkout. We reserve the right to change prices or launch limited-time promotional activities at any time.

4. Order Placement & Confirmation

When you submit an order on VIGORIE, we will send you an order confirmation email containing a detailed list of the ceramic tableware and drinkware you purchased.

5. Payment Terms

We support a variety of secure online payment methods. All transactions are encrypted to ensure your payment security and privacy.

6. Order Changes & Cancellation

If you need to modify or cancel a submitted order, please contact us via customer service email as soon as possible. Once an order enters the packing or shipping process, it cannot be changed.

7. Shipping Terms

We provide reliable logistics and delivery services to ensure your tableware and cups arrive safely. Please refer to the real-time prompts at checkout for specific delivery timeframes and shipping fees.

8. Returns, Exchanges & Refunds

If you are not satisfied with the ceramic tableware or cups you received, we offer comprehensive return and exchange guarantees. Please contact customer service according to the relevant policy upon receiving the items.

9. Customer Support

Our customer service team is available to assist you with product inquiries, order tracking, shipping information, and returns and exchanges. You can contact us at any time via service@vigorie.com.

10. Customer Responsibilities

When using this website and purchasing VIGORIE products, customers must provide accurate shipping and contact information and comply with relevant laws and regulations.

11. Third-Party Services

This website may use certain third-party services (such as payment gateways, logistics and delivery partners, etc.) to assist in completing orders and optimizing the shopping experience.

12. Changes to These Terms & Conditions

We reserve the right to modify or update these terms and conditions at any time. Any changes will become effective immediately upon being posted on the website.

13. Contact Information

If you have any questions about these terms, please contact us through the following details: