Return Policy

Return Policy

At VIGORIE, we are committed to providing our customers with a simple, transparent, and reliable shopping experience. This Return Policy explains the requirements, procedures, and conditions for requesting returns, exchanges, or refunds for purchases made through vigorie.com. Please review this policy carefully before submitting a return request.

1. Return Request Period

Customers may request a return within 30 days after receiving their order.

Before returning any product, customers must contact our customer service team for return approval and instructions.

Please contact Customer Service Email: service@vigorie.com

To help us process your request efficiently, please provide:

Order number

Email address used during checkout

Product information

Reason for return

Photos of the product (if applicable)

Our customer service team will review your request and provide further instructions.

2. Return Conditions

To be eligible for a return, products must generally meet the following requirements:

• • The product must be unused, unwashed, and in its original condition.

  • The product must include original packaging and accessories (if applicable).

  • The return request must be approved by our customer service team before shipment. Returns sent without prior authorization may not be accepted.

3. Non-Returnable Items

Due to hygiene considerations and product protection requirements for ceramic tableware and drinkware, certain items may not be eligible for return, including:

Products that have been used, washed, or altered.

Products damaged due to improper handling after delivery.

Products without original packaging when packaging is required.

Items returned without prior approval.

If you are unsure whether your product qualifies for return, please contact our customer service team before sending it back.

4. Return Process

Step 1: Contact VIGORIE customer service: service@vigorie.com.

Step 2: Provide your order details and return reason.

Step 3: Wait for our team to review your request and provide return instructions.

Step 4: Ship the approved return item according to the instructions provided.

Please do not send any items back before receiving return confirmation.

5. Refund Process

Once the returned product has been received and inspected, we will process the refund according to the approved return request.

Approved refunds will be issued to the original payment method used during checkout.

Please note that refund processing times may vary depending on:

Payment provider processing time.

Banking institution processing time.

Customers will receive confirmation once the refund has been processed.

6. Damaged, Defective, or Incorrect Items

If you receive a product (such as broken ceramics or cups) that is damaged, defective, or different from your order, please contact us as soon as possible.

Please provide:

Order number

Description of the issue

Photos showing the product condition

Our customer service team will review your request and provide an appropriate solution.

7. Exchanges

If you would like to exchange a product, please contact our customer service team first. Exchange requests are subject to:

Product availability

Product condition

Return approval requirements

8. Return Shipping

Return shipping arrangements may vary depending on the reason for the return.

Customers should contact our customer service team before shipping any return items. Our team will provide the appropriate return instructions after reviewing the request.

9. Contact Information

For return, refund, or exchange inquiries, please contact:

Brand Name: VIGORIE

Official Website: vigorie.com

Legal Entity: Sichuan Muhui Guangyue Technology Co., Ltd.

Unified Social Credit Code: 91510100MAEA2QBU95

Registered Address: Room 3021, 30th Floor, Building 20, No. 1201, Section 2, Lushan Avenue, Wan'an Street, Tianfu New Area, Chengdu, China (Sichuan) Pilot Free Trade Zone (Self-numbered 687)

Customer Support Email: service@vigorie.com

vigorie.com is owned and operated by Sichuan Muhui Guangyue Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

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