Shipping Policy
Shipping Policy
At VIGORIE, we are committed to providing a reliable and efficient shipping experience for our customers. We carefully pack and deliver our fine ceramic tableware and drinkware through trusted courier partners.
Complex shipping scenarios or promotions can occasionally cause delays, and we appreciate your patience during these periods.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Customized, handmade, or specially crafted ceramic products may occasionally require additional time for production to ensure the highest quality before dispatch.
Once your order has been dispatched, a confirmation email with tracking information will be sent to the email address provided at checkout.
2. Shipping Destinations
VIGORIE currently ships to a wide range of regions and countries worldwide, depending on courier availability and service coverage.
3. Estimated Delivery Time
Delivery times vary based on the destination and shipping method chosen.
Standard Shipping: Typically takes 7–15 business days after dispatch.
Expedited Shipping: Available for selection at checkout for faster delivery.
Please note that delivery timelines are estimates and may occasionally be influenced by factors such as:
Peak shipping seasons
Customs clearance procedures
Local postal services
Weather conditions
Remote delivery locations
Other unforeseen logistical circumstances
Customers will receive tracking information as soon as their package is dispatched, allowing real-time shipment monitoring.
4. Shipping Confirmation and Tracking
Once your order is shipped, you will receive a shipment confirmation email containing your tracking information and a link to trace your package online.
Tracking information may take up to 24–48 hours to update in the courier system after dispatch.
If you have any questions regarding your order status or shipping information, please contact our customer support team at service@vigorie.com.
5. Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout, including:
Recipient’s Name
Detailed Delivery Address
Province / State
Postal Code
Contact Number
VIGORIE is not responsible for packages that cannot be delivered due to incorrect or incomplete address information provided by the customer.
If you need to update or modify your shipping address, please contact us immediately before the order is dispatched. Once a package is in transit, rerouting may incur additional fees or delays.
6. Customs, Import Duties, and Taxes
International shipments may be subject to customs inspections, import duties, and taxes imposed by the destination country.
These charges are the buyer's responsibility. VIGORIE does not cover or control any applicable local duties, taxes, or clearance fees.
Customs procedures can occasionally cause delivery delays.
7. Delayed, Lost, or Damaged Packages
Fragile items such as ceramic tableware and drinkware are securely packaged to withstand standard transit conditions.
However, unexpected issues may occasionally occur due to:
Transit delays
Customs processing
Incorrect address details
Severe weather conditions
If your package is lost, delayed, or arrives damaged, please contact our support team at service@vigorie.com immediately.
Please retain your order number, tracking details, and clear photos of the packaging and items if your ceramic tableware or drinkware arrives damaged or broken during transit.
8. Order Changes and Cancellations
If you need to change your shipping address or request an order cancellation, please contact us as soon as possible before your order is dispatched.
Once an order has entered the packaging or shipping phase, it cannot be canceled or modified. You may initiate a return after receiving the package in accordance with our return policy.
9. Contact Information
For any shipping inquiries, order updates, or customer support, please contact us:
Brand Name: VIGORIE
Official Website: vigorie.com
Legal Entity: Sichuan Muhui Guangyue Technology Co., Ltd.
Unified Social Credit Code: 91510100MAEA2QBU95
Registered Address: Room 3021, 30th Floor, Building 20, No. 1201, Section 2, Lushan Avenue, Wan'an Street, Tianfu New Area, Chengdu, China (Sichuan) Pilot Free Trade Zone (Self-numbered 687)
Customer Support Email: service@vigorie.com
vigorie.com is owned and operated by Sichuan Muhui Guangyue Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
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